Micro 2000 Technical
Support Policy
Micro
2000, Inc. prides itself in being one of the few, if not
one of the only, company’s to offer free, unlimited
technical support. In an effort to continue doing so, we
must change our policy to free email support. This does
not exclude our current policy of free phone support for
the first 30 days from the date of purchase.
As a
valued customer, you will continue to receive free
technical support for any Micro 2000 product via email.
To take advantage of our free service, simply email our
tech support department at
techsupp@micro2000.com and one of our technicians
will respond promptly. You can also participate in our
user forum where other customers, non-customers, and
techies discuss various computer related issues and
provide fast, reliable solutions.
If
you prefer to receive priority phone support, you can
now purchase an annual package that includes three (3)
incidents per year or choose pay-per-incident. Visit our
web site anytime to purchase a package via our
Shop Online feature or call us at 800.864.8008.
Our
current Technical Support Policy is:
•
30 days free phone support from the date of purchase
• Unlimited free support via email
•
Priority Phone Support pay-per incident at
$60.00 per incident
•
Annual Priority Phone Support with three (3)
incidents per year at $99.99
We
appreciate your business and hope you will find our new
policy agreeable. Micro 2000 continues to be dedicated
to providing our customers with the best technical
support and award-winning, state of the art software
solutions.
Thank
you for your cooperation and continued support. If you
should have any questions, please do not hesitate to
contact your sales representative.
To contact Micro 2000 by mail on
these matters, use:
Micro 2000 Corporate Affairs
1100 E. Broadway, 3rd Floor
Glendale CA 91205, USA
