| Frequently Asked Questions |
These FAQ’s provide information specific
to MicroScope on a Stick. Additional FAQ’s about MicroScope software are
provided at
http://www.lovemyprices.com/micro_scope/FAQ's.htm
Q. Can I use MicroScope on a
Stick on an external USB hub or do I need to plug it into the machine
directly?
Q. Windows 98 systems
don’t have drivers for flash drives, how can I get MicroScope on a Stick
to work with these systems?
Q. I know that
MicroScope on a Stick will boot up a machine that recognizes the USB
drive as a bootable device. What options does the technician have if the
machine does not recognize the USB drive as a bootable device?
Q. Can I make a
bootable floppy disk or CD from MicroScope on a Stick?
Q. How can you tell
if the computer has USB 2.0 ports?
Q.
How can you tell if the system’s BIOS will recognize a USB as a hard
drive?
Q. Can you
guarantee that the BIOS will recognize the USB drive as a hard drive if
the computer has USB 2.0 ports?
Q. For systems that
don’t have USB 2.0, can I boot the system under Windows or DOS and then
run MS.exe as an executable file?
Q. Can
MicroScope on a Stick also be used to save report files? If so, what
size?
Q. How much will the
upgrade to the next version of MicroScope on a Stick cost?
Q. What if you don't get
a picture on the screen, can you still use MicroScope on a Stick?
Q. How
much is a replacement USB drive if you accidentally destroy the Data on
the Flash Drive?
Q. How will updates for
MicroScope on a stick be provided?
General questions Micro-Scope on a Stick
Q. Can I use MicroScope on a Stick on an
external USB hub or do I need to plug it into the machine directly?
A. Plug MicroScope on a Stick onto a USB that is directly on the
machine. MicroScope on a Stick will not work on the external USB hub
because the external hub is not recognized by the BIOS.
Q. Windows 98 systems don’t have drivers for
flash drives, how can I get MicroScope on a Stick to work with these
systems?
A. You can download the drivers for Win 98 at
http://www.adata.com.tw/adata_en/support.php.
Q. I know that MicroScope on a Stick will
boot up a machine that recognizes the USB drive as a bootable device.
What options does the technician have if the machine does not recognize
the USB drive as a bootable device?
A. In order to use MicroScope on a Stick, the computer must have a USB
2.0 port and the BIOS must recognize the USB drive as a hard drive; most
newer machines meet these requirements.
If the computer does not meet these specifications, then you will need
MicroScope on a CD or floppy to diagnose the computer. The MicroScope on
a Stick main boot menu gives you the option to create a bootable floppy.
It is a good idea to create a bootable floppy to have on hand for
diagnosing older computers. If you would prefer a CD then please contact
your sales representative or visit our online store.
Q. Can I make a bootable floppy disk or CD
from MicroScope on a Stick?
A. Yes, you can make a bootable floppy but not a CD. From the
MicroScope main boot menu follow the instructions under the Utilities
section to make a bootable floppy.
The instructions for using the floppy are the same as if booting from
the MicroScope USB drive or the MicroScope CD.
Q. How can you tell if the computer has USB
2.0 ports?
A. USB 2.0 ports are standard on new PC’s. Some connectors have the 2.0
USB logo label on the outside of the computer. If the system is running
Windows, check the hardware information to see if USB 2.0 is detected.
Additionally, some BIOS’s will have USB 2.0 settings of some kind
indicating it will be able to recognize the USB drive as a Hard Drive
upon boot.
Q. How can you
tell if the system’s BIOS will recognize a USB as a hard drive?
A. Most PCs will recognize USB as hard drive upon boot up. Some PCs will
display the boot options when you go to the boot menu (on Dell systems
and other computers the boot menu can be accessed by pressing F12, for
Compaq systems press ESC.)
Q. Can you guarantee that the BIOS
will recognize the USB drive as a hard drive if the computer has USB 2.0
ports?
A. No, on some systems the USB drive will actually be recognized as a
floppy - we can’t guarantee what the BIOS will and won't do. However,
everything will work the same in either circumstance (if the BIOS sees
the MS Stick USB device as a floppy or a hard drive.)
Q. For systems that don’t have USB 2.0, can
I boot the system under Windows or DOS and then run MS.exe as an
executable file?
A. You can boot to Windows or DOS and run MS.exe but the results may not
be accurate. For instance, if a memory manager is loaded you will not
have access to the extended memory. If you try to run MicroScope from
Windows you will not have direct access to IDE devices. So the ideal way
to run MicroScope is from the operating system that is supplied on the
CD or USB drive from Micro2000. (Making a bootable floppy from the
MStick is available from the Main Boot Menu.)
Q. Can MicroScope on a Stick also be
used to save report files? If so, what size?
A. Yes, the MicroScope, USB Scope software, and documentation use about
85 MB of drive space, leaving 39 MB for file storage.
Depending on the BIOS, the USB drive will be recognized as either the A:
drive or the C: drive so the full filename and extension would be a:\report.txt
or c:\report.txt depending on how the BIOS detects the USB device. Or
you can simply type report.txt and the file will be saved to the default
drive.
Q. How much will the upgrade to the next
version of MicroScope on a Stick cost?
A. The upgrade from MicroScope on a Stick 2005 to MicroScope on a Stick
2006 will be $99.
Q. What if you don't get a picture on the
screen, can you still use MicroScope on a Stick?
A. If you don’t get a picture on the screen then you should use a
PostProbe PCI Card to find out whether or not the PC passes POST – the
POST code error will identify the trouble area.
Q. How much is a
replacement USB drive if you accidentally destroy the Data on the Flash
Drive?
A. Micro 2000 will replace the USB drive for $49.00.
Q. How will updates for MicroScope on a
stick be provided?
A. If there are updates to the program, we will use a downloadable patch
to update the files on the USB Stick.
To purchase Micro-Scope on a Stick online
click here
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